when y'all take your car to get something fixed, does it come back filthy to you?!there was mud in my car, car freshner bottle almost empty when it was full and was thrown on the floor the leather on my drivers side has a long scratch!
have NEVER had it come back dirty. they place protectors over the seats for when they have to get inside and they wash the outside before we pick it up. they dont clean the interior but they dont move anything that we have in the car either or add to the mess if its there.
i have had friends who have had there cars scratched or dented etc.(not VW) if you complain on the spot then you have a much better chance of getting it fixed by them as they can claim you did it after leaving.
Ours came back yesterday with foot prints(greasy) on the door panel. I mean full foot prints not just rubbed against. Grease on drivers inside door handle. Better yet...nothing got fixed because they have no parts....dodging warranty related repairs...ie..crappy remotes. Arggg!!! Just venting...they really suck...I wrote service and service managed for 15yrs...