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Was asked to change a burn out heater switch light bulb on my mother's '04 NB Cabrio. Now I've owned 2x MK4's already (Golf/Jetta) and both have had the mini bulb behind the similar looking heater switch burn out. The procedure was put it in the off position and pull out and work from there. I assumed it was the same procedure for this car since the hvac panel looked the same. I know now its not, and after google-ing it,. I should have removed it from the #2 position. I pushed the button back in and it turns and sounds right, but the fan doesn't want to come on, and when I pull the knob out the red plastic portion doesn't come out, but rattles around the hole? Is that normal?

Thanks
 
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