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It is common for switches in the shifter assembly; to eventually fail and fall apart.

Diagnostics, is best performed; by using VCDS by Ross Tech and here is a video showing its use.


In my experience, there will be a trouble code and the magnet on the shifter switch, falls off or the plastic, breaks, fall apart. This causes the shifter position to be wrong, the trans computer gets confused and the car doesn’t shift well, as the computer doesn’t know which correct gear it is in.

I would start your diagnosis with VCDS and identify the problem, if the shifter assembly is bad, vw still sells a new assembly, to fix the problem.

 
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