I know others on this board love Lewisville VW so I felt ok about driving the 20 miles out there (even though I have a stealership about 3 miles from me) to have my new flip key made.
I should have stayed in my own town.
They said they should be able to get the key made in about 45 minutes. I see people that showed up after me leaving with their cars, but I am still sitting in the waiting area right outside service so all the service guys could see me. Also, the 2 guys that helped me walked by me numerous times (I was the only person in the waiting area).
Finally, after 2 hours I'd had enough. I grabbed one of the guys, asked them if my car had even been looked at. He checked the computer and tells me that it is done. And the way he went running out of his little office, it's been done for a while.
He talks with a couple of guys and it turns out, no one knows where my key is nor my paperwork. They finally found it. The handwritten note on the paperwork showed ".50" - I'm thinking that the car was finished in 30 minutes. If I hadn't said something, I guess I'd be sitting there til closing time.
Needless to say, I will not be returning. I will be calling and/or writing to voice my opinion of their service.
Whenever crap like this happens, I take it personally (whether I should or not). Feel like if I'd had a newer vehicle (like a Passat or a Touareg), they would have been falling all over themselves to make sure I left a happy customer.
vicki
I should have stayed in my own town.
They said they should be able to get the key made in about 45 minutes. I see people that showed up after me leaving with their cars, but I am still sitting in the waiting area right outside service so all the service guys could see me. Also, the 2 guys that helped me walked by me numerous times (I was the only person in the waiting area).
Finally, after 2 hours I'd had enough. I grabbed one of the guys, asked them if my car had even been looked at. He checked the computer and tells me that it is done. And the way he went running out of his little office, it's been done for a while.
He talks with a couple of guys and it turns out, no one knows where my key is nor my paperwork. They finally found it. The handwritten note on the paperwork showed ".50" - I'm thinking that the car was finished in 30 minutes. If I hadn't said something, I guess I'd be sitting there til closing time.
Needless to say, I will not be returning. I will be calling and/or writing to voice my opinion of their service.
Whenever crap like this happens, I take it personally (whether I should or not). Feel like if I'd had a newer vehicle (like a Passat or a Touareg), they would have been falling all over themselves to make sure I left a happy customer.
vicki