Since everyone is giving props to their dealerships, I thought I'd say something about mine. Scott VW in Providence, RI is a VW-only dealership that has been owned and run by the Scott family for 3 generations. It is one of the oldest dealerships in the country, and the owner's son, a schoolmate of mine, is the new general manager. My salesman is Mark, who has sold VWs to my family for almost 9 years. Both of my VWs were requested (kinda like ordering) from the factory by Mark. He never once insisted on buying a car from their inventory, although while I was waiting for months for my Jetta to arrive from the factory, he did mention a couple of similar cars just out of courtesy. Everyone in the showroom is extremely polite and not at all aggressive. Everyone in the service and parts departments, as well as the body shop are also polite. Many of the employees are VW enthusiasts themselves, which isn't something you find all the time. They're very helpful when it comes to ordering parts that did not come on your VWs. For example, the parts dept. and body shop were very willing to help me with my Turbo S bumper conversion, which was great because it meant not having to hunt down private body shops and do tons of research into getting all of the parts (but I have to also thank w00sh for providing an extensive parts list). The only thing they won't do for you is sell you a Phaeton, because they wisely opted not to sell that model. So if you're from RI, or even from Massachusetts, as I am, stop by at Scott VW. It's on Rt 1A. And if you're in CT, and would like a friendly service advisor, look up my buddy Mike Fischer at Valenti VW.